At Engravior, we take pride in crafting personalized gifts made especially for you. Since each item is custom-made, we do not accept returns or exchanges on any orders.

Damaged or Defective Items

We ensure high-quality craftsmanship and careful packaging for safe delivery. However, if your order arrives damaged during shipment, we will gladly offer a replacement under the following conditions:

• You must report the damage within 48 hours of delivery.

• Please provide clear photos of the damaged product and packaging as proof.

• Once we review and confirm the issue, we will arrange a replacement at no extra cost.

How to Report a Damaged Product?

1. Email us at anoshahscollection@gmail.com within 48 hours of receiving the package.

2. Attach photos of the damaged product and packaging.

3. Include your order number in the email.

4. Our team will review the claim and process a replacement if eligible.

We appreciate your understanding and support for custom-made products. If you have any concerns, feel free to reach out!

Return & Replacement Policy